General Settings — Language, Timezone & Manager Escalation
Tenant-wide defaults for language and timezone, plus the manager overdue escalation switch. The language and timezone set the starting point for new users; each user can override both in their own profile, and their override always wins.
Where to find it
Settings → General. General Settings is an Owner-level page: opening it needs the
settings.general:view permission and saving needs settings:update. The Owner role
has both; Admins do not, unless the Owner gives them a custom role that grants them.
The page has three sections, each with its own Save button: Default Timezone, Default Language and Manager overdue escalation.
Default Language
The language new users start in (English or Français (Canada)).
- Open Settings → General.
- Under Default Language, choose English or Français (Canada) in the Language list.
- Click Save in that section.
| Field | Values | Effect |
|---|---|---|
| Default Language | English / Français (Canada) | Applied to newly-created users who don’t specify a language. Existing users are unchanged. |
- A user’s own language choice (Profile → Language) always overrides the tenant default.
- Admin-created and invited users inherit this default unless a language is set explicitly at creation.
Default Timezone
The timezone used when ILT/VILT sessions and Zoom meetings are created by someone who has not set a timezone of their own. Users see it as the organization default in their own profile timezone setting.
- Under Default Timezone, pick an IANA timezone (e.g.
America/Toronto) in the Timezone list. - Click Save in that section.
| Field | Values | Effect |
|---|---|---|
| Default Timezone | Any IANA timezone in the list | Default for session scheduling when the creator has no timezone of their own. Users can override it in their profile. When never set, America/Toronto applies. |
Manager Overdue Escalation (LMS-728)
Email managers a digest of their direct reports’ overdue training.
Off by default: enabling this starts sending email to managers.
- Under Manager overdue escalation, tick Send overdue escalations to managers. The two fields below appear once it is ticked.
- Set Grace period (days) — how long after the due date to wait before escalating.
- Set Repeat every (days) — how often a manager is reminded about the same overdue assignment.
- Click Save in that section.
| Field | Values | Effect |
|---|---|---|
| Send overdue escalations to managers | On / Off | Master switch. Off (default) sends nothing. |
| Grace period (days) | 0–90 (default 1) | Days past the due date before an assignment is escalated. |
| Repeat every (days) | 1–90 (default 7) | Minimum days before the same overdue assignment is escalated again. |
Each manager receives one digest listing all their overdue reports, not one email per assignment. Learners need a Manager set on their profile, and the manager needs an active account. Full behaviour, including the nightly cadence, is in the Notifications guide.
Troubleshooting
| Symptom | Cause | Fix |
|---|---|---|
| General is missing from Settings, or the page redirects you | Your role lacks settings.general:view (Admins do not have it) | Ask the Owner to make the change, or to grant the permission through a custom role. |
| ”Save” does nothing / permission error | Your role lacks settings:update | Ask the Owner to make the change, or to grant the permission through a custom role. |
| Escalation enabled but no manager email | Learners have no Manager set, or nothing is overdue past the grace period | Set Manager on the user profile; check the overdue report. |
| Managers emailed too often | Repeat cadence is too short | Raise Repeat every (days). |
| A new user is in the wrong language | They (or the invite) set a language explicitly, which overrides the default | Have the user change it in Profile → Language. |
| Existing users didn’t change language | The default only applies to new users by design | Existing users change it per-profile. |