Learner HelpUpdate Your Profile

How to Update Your Profile

Your profile is where you set your name, language, time zone, password and notification preferences. This article shows you how to make changes.

Opening Your Profile

  1. Sign in to your portal.
  2. Click your avatar (the circle with your initials) in the top-right corner. A short menu opens.
  3. Select View profile.

The My Profile page opens. Everything in this article happens on that page.

Signing Out

The Log out button lives in the same avatar menu.

  1. Click your avatar in the top-right corner.
  2. Select Log out (shown in red).

You will be returned to the sign-in page. For your security, always sign out on shared or public computers.

Changing Your Name

  1. On My Profile, find the Personal information section.
  2. Update your First name and Last name.
  3. Click Save changes.

Your Email address is shown but cannot be changed here. Ask your administrator to change it.

Changing Your Language

  1. In Personal information, find the Language field.
  2. Choose English or Français (Canada).
  3. Click Save changes.

For more details on what changes when you switch languages, see How to change the platform language.

Changing Your Time Zone

This setting is used when you schedule live sessions (for example, as an instructor): new sessions you create start in this time zone instead of your organization’s default. It does not change how dates are shown elsewhere.

  1. In Personal information, find the Timezone field.
  2. Pick your time zone, or keep the organization default (the first option).
  3. Click Save changes.

Additional Information

Your organization may add its own fields, shown under Additional information. Fields marked Managed by your administrator. cannot be edited by you.

Managing Notification Preferences

  1. On My Profile, scroll to the Notification preferences section.
  2. Each row is one type of notification (for example, Course completed or Session reminder). For each type, use the two checkboxes to choose how you are notified:
    • Email - sent to your email address
    • In-app - appears in the notification bell in the top bar

Each change is saved on its own the moment you check or uncheck a box - there is no separate save button for this section. Turning both boxes off for a type silences that notification completely (including browser push notifications, which follow the in-app setting).

Push notifications on this device are turned on separately, on the Two-factor authentication page. See Install the app & turn on notifications.

Everyone sees the full list, including a few rows meant for managers, instructors or administrators; those simply never fire if they do not apply to you. The most common types are listed below. Depending on how your organization uses the platform, some types may not currently be sent - the setting is still saved and applies as soon as they are.

NotificationWhen it is sent
Enrollment confirmedYou are enrolled in a course
Course completedYou finish a course
Assignment due soonAn assigned course is approaching its due date
Assignment overdueAn assigned course has passed its due date
Quiz passedYou pass a quiz
Session registrationYou register for a live (ILT/virtual) session
Session reminderA live session you are registered for is coming up
Session cancelledA live session you registered for is cancelled
Session announcementAn instructor posts an announcement for a live session you are registered for
Credential expiring — renewA certificate you hold is due for renewal
New messageSomeone sends you a message

Changing Your Password

SSO users: If your account was created through your company SSO (Microsoft, Google, Okta, etc.) and has no EmbayLMS password, your password is managed by your IT team and the Change password section does not appear. If you also have an EmbayLMS password from before SSO was set up, the section appears and changes that password only, not your company one.

  1. On My Profile, find the Change password section.
  2. Enter your Current password.
  3. Enter your New password. It must be at least 8 characters long.
  4. Enter it again in Confirm new password.
  5. Click Update password.

If you have forgotten your current password, sign out and use the forgotten-password link on the sign-in page. See How to reset your password.

Two-Factor Authentication

At the bottom of My Profile, the Two-factor authentication section has a Manage button. It opens the page where you set up an authenticator app and turn on push notifications for this device. See Set up two-factor authentication.

Related Articles

Need more help? Contact your organization administrator or visit the EmbayLMS Help Center.

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