How to Reset Your Password
Forgot your password? You can set a new one yourself in a couple of minutes. All you need is access to the email address on your account.
Request a Reset Link
- Go to your portal’s sign-in page.
- Click Forgot your password? below the sign-in button.
- Type the email address you use for the platform.
- Click Send reset link.
You will see a confirmation message. If an account exists for that email, a reset link is on its way to your inbox.
Set Your New Password
- Open the email and click Reset password.
- Type your new password. It must be at least 8 characters long.
- Type it again to confirm.
- Click Set password.
That’s it — you can now sign in with your new password.
Good to Know
- The link expires after 1 hour. If it expired, just request a new one from the sign-in page.
- Each link works only once. After you set a new password, the link stops working.
- You’ll be signed out everywhere. For your security, resetting your password signs you out of any other devices or browsers where you were logged in.
- No email? Check your spam or junk folder. Also make sure you typed the same email address you use to sign in.
Troubleshooting
| Problem | What to do |
|---|---|
| ”This reset link is invalid or has expired” | The link is older than 1 hour or was already used. Request a new one. |
| ”Too many requests” | You asked for several links in a short time. Wait a minute, then try again. |
| No email arrives after a few minutes | Check spam/junk. Confirm you used the email address on your account. If it still doesn’t arrive, contact your administrator. |
| You sign in with your company account (SSO) | Your password is managed by your company, not the platform. See Sign In with SSO or contact your IT team. |
Still stuck? Contact your platform administrator.